Rally® Inside™ is created by Rally® Recruitment Marketing, the largest online community of 47,000 practitioners bringing recruiting and marketing together to lead the future of talent acquisition. We also produce the highest-rated free virtual conference, RallyFwd™, on recruitment marketing, employer branding and candidate experience strategies. And we host the most coveted industry awards program, the Rally® Awards, that recognizes excellence in using social media and digital marketing strategies to attract and engage talent.

**Customer Service Representative**

**Job Description:**
Are you ready to be the voice and heart of our dynamic team, transforming every customer interaction into a moment of magic? Rally is on the hunt for an enthusiastic Customer Service Representative who's eager to dive into the world of customer satisfaction, even if you haven't dipped your toes into customer service waters just yet. Imagine a role where your knack for listening, solving puzzles, and spreading positivity makes someone's day, every day. You'll be the superhero our customers rely on, answering their calls for help, guiding them through our galaxy of products and services, and ensuring they always hang up with a smile. But wait, there's more! As part of our crew, you'll also be on the frontline of shaping and smoothing our customer service journey, armed with your insights and ingenuity. If you're bursting with ideas, love a good challenge, and are ready to grow, then your mission, should you choose to accept it, starts here with us.

**Why Join Us:**
Dive into a role where you're not just responding to customers but actively contributing to a culture that puts them first. In your first few months, you'll be slashing response times, boosting our satisfaction ratings, and bringing fresh, innovative ideas to the table. Imagine being part of a team that values what you bring to the party – your perspectives, your enthusiasm, and your unique way of tackling challenges. Here, your work directly influences not just the trajectory of our customer service but also shapes the way we do business, making your role pivotal in our shared journey towards excellence.

But it's not all about the grind. At Rally, we believe in enjoying the ride, celebrating the wins, and learning from the losses. You'll be surrounded by a squad of supportive, like-minded individuals, all while having the freedom to make your mark in a remote setting. Think of this opportunity as your playground for professional growth, where no two days are the same, and where your journey contributes to a larger mission of transforming how we connect with and delight our customers.

**About Rally:**
Rally Recruitment Marketing is bringing recruitment and marketing together to lead talent acquisition. We’ve created the largest online community for talent acquisition and human resources professionals to learn new strategies and skills in the emerging discipline of recruitment marketing and employer branding. In just six years, we’ve grown our community to nearly 50,000 professionals, and are just getting started! We have built a community of forward-thinking professionals who are pioneering the practice of recruitment marketing. They trust us to provide high-quality thought leadership content and resources like ideabooks, how-to guides, webinars and workshops that teach best practices in recruitment marketing, employer branding, candidate experience, content marketing, digital marketing, lead generation and social media. Our highly-rated RallyFwd Virtual Conference, held in May and December each year, draws 3,000 registrants from around the world. But what we’ve built is just the beginning of where we plan to go!

**What You'll Be Doing:**
- Be the first point of contact for our customers, offering a friendly ear and solutions to their inquiries.
- Resolve complaints with a mix of patience, creativity, and a dash of humor, ensuring every customer feels heard and valued.
- Illuminate our products and services for customers, guiding them through features and benefits like a seasoned storyteller.
- Act as the customer's champion, using your interactions to suggest improvements to our customer service processes.
- Collaborate with Sales, Marketing, and Product Development teams, sharing customer insights that help shape our business strategies.
- Keep a keen eye on response times, aiming to set new records in speed without sacrificing the warmth and accuracy of your support.
- Enhance our customer satisfaction ratings, turning frowns upside down and ensuring our customers feel like part of the Rally family.
- Bring fresh ideas to the table, challenging the status quo and helping us innovate our customer service experience.
- Stay agile and open to covering occasional evening shifts during peak times, because great service never sleeps.
- Embark on a journey of professional growth, with clear pathways to leadership roles as you prove your prowess in customer care.

**What We're Looking For:**

*Experience:*
- A background in any field where you've honed your communication skills; customer service experience is a plus but not a must.
- A history of problem-solving, whether in work or daily life, showing us you're ready to tackle the unexpected.

*Skills:*
- Stellar communication abilities, capable of making complex information easy and enjoyable.
- A natural empathy, allowing you to connect with customers and understand their needs on a deeper level.
- Problem-solving prowess, with a knack for finding solutions that leave everyone smiling.
- Grace under pressure, maintaining your cool and humor in challenging situations.

*Tools:*
- Familiarity with CRM software and Microsoft Office suite; Zendesk knowledge is a cherry on top.
- A willingness to learn and adapt to new technologies that enhance our customer service experience.

**What's In It For You:**
- A competitive salary range of $45,000 - $55,000, reflecting your experience and skills.
- Performance-based bonuses, because we love to celebrate and reward hard work and achievements.
- The flexibility of a remote role, allowing you to work from anywhere in the U.S.
- A Monday to Friday, 9 am to 5 pm schedule, with a commitment to work-life balance.
- A clear path for career growth, with opportunities to ascend to leadership roles as you dazzle us with your talents.

**Salary Range:**
Between $45,000 and $55,000 per year, depending on experience and qualifications.

**How to Apply:**
To apply, please reach out through our Contact Us page, and provide us with a link to your LinkedIn profile. Thx!

**EEOC:**
Rally is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Rally will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Customer Service Representative**

**Job Description:**
Are you a champion of communication, a wizard at solving problems, and looking for a career that's as rewarding as it is challenging? Look no further! We're on a quest to find our next Customer Service Representative, a role that's at the heart of our rapid growth and pivotal to continuing the outstanding service we're celebrated for. Imagine being the first point of contact, the face of our company, where every day brings a new opportunity to make a real difference in our customers' lives. You'll dive into inquiries, untangle any issues, and shine a light on our products and services, all while fine-tuning our processes with your insights. If you're someone who thrives on interaction, loves to solve a good puzzle, and is keen to grow and possibly lead in the future, this is your stage. No prior experience in customer service? No problem! We're all about the person behind the resume and are here to train you to become the hero our customers deserve.

**Why Join Us:**
Joining our team means you're not just taking a job; you're stepping into a role where your work directly impacts our success and our customers' happiness. From day one, you'll be embraced by our supportive crew, reporting to a manager who's not just a leader but a mentor, ready to guide you through the exciting challenges and opportunities that lie ahead. Even though our manager is based in Chicago, this remote role means you can make magic happen from anywhere in the U.S.! We're a bunch who celebrates diversity, encourages fresh ideas, and laughs a lot along the way. Within your first few months, you'll play a crucial part in enhancing our response times, boosting customer satisfaction, and bringing innovative perspectives that could only come from you.

Our environment is one of collaboration and growth, where your contributions will influence not just the customer service department but also the broader trajectory of our company. Working closely with Sales, Marketing, and Product Development, you'll share insights and feedback that are essential to our customer-centric business decisions. Imagine being part of a team where your voice matters, your growth is prioritized, and your work-life balance is respected—sounds like a dream, right? Let's make it your reality.

**About Rally:**
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**What You'll Be Doing:**
- Being the first and friendliest point of contact for our customers, addressing their inquiries with enthusiasm and care.
- Diving deep into customer issues, resolving them with a mix of patience, creativity, and insight.
- Illuminating the features and benefits of our products and services, guiding customers through their options.
- Collaborating across departments to share customer feedback and drive improvements in our offerings.
- Actively participating in the evolution of our customer service processes, making them more efficient and effective.
- Working a flexible schedule that includes some evenings, ensuring we're there for our customers when they need us the most.
- Engaging in continuous learning and development, with opportunities to grow into leadership roles.
- Contributing to a significant reduction in response times and elevating our customer satisfaction ratings.
- Bringing fresh ideas and perspectives that challenge the status quo and lead to innovative solutions.
- Playing a pivotal role in maintaining a customer-centric culture that's at the core of our company's values and growth.

**What We're Looking For:**

*Experience:*
- No prior experience in customer service required—we're excited to train the right candidate.
- A history of engaging in roles or activities where communication and problem-solving were key, regardless of the industry.

*Skills:*
- Exceptional communication abilities, capable of empathizing with and understanding customer needs.
- A knack for problem-solving, always ready to tackle challenges with a positive, solution-oriented approach.
- Patience and attentiveness, ensuring every customer feels heard and valued.
- The ability to manage stress gracefully, keeping cool and focused in a fast-paced environment.

*Tools:*
- Comfort with CRM software and Microsoft Office, to keep track of customer interactions and insights efficiently.
- Zendesk know-how is a bonus, helping us serve our customers with even greater ease and effectiveness.

**What's In It For You:**
- A competitive salary range of $45,000 to $55,000, based on your unique experience and qualifications.
- A performance-based bonus, rewarding your hard work and dedication to our customers and team.
- Standard employee benefits package, plus some extra perks that make your efforts feel appreciated.
- A regular Monday to Friday, 9 am to 5 pm schedule, with the flexibility for occasional evening shifts—because we value work-life balance.
- Clear opportunities for growth and advancement, whether you're aiming to lead a team or excel in customer service.

**Salary Range:**
Between $45,000 and $55,000 per year, depending on experience and qualifications.

**How to Apply:**
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**EEOC:**
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